FREQUENTLY ASKED QUESTIONS







How to book accommodation in LAS CASAS PROVENCE?
Directly on this site by clicking on the reserve button at the top right or by telephone at 06.27.73.20.89.



What payment methods are accepted?
We accept payment by credit card, ANCV holiday vouchers* (classic and connect) or cash*.
*If you select the holiday voucher or cash option you will be contacted by phone within 24 hours for a bank imprint to guarantee your reservation.



Do we have to pay a deposit?
A deposit of 500 euros is required for any stay in one of our accommodations.
To do this, we carry out a pre-authorization by credit card, the amount is not debited but only pre-authorized the day before your arrival and released if everything has gone well.



Can we invite other people?
The CASA AMOR & SPA (suite with jacuzzi) can only accommodate 2 guests, it is strictly forbidden to receive outside people.
Concerning CASA RELAX and CASA FARNIENTE, the number of people must correspond to your reservation.



Is smoking allowed in the accommodation?
Smoking is strictly prohibited in all of our accommodation.
Our accommodations are equipped with a minut detector which detects cigarette smoke and alerts the owner.
Find out more: MINUTE SITE



What time can I arrive at the accommodation? At what time should I vacate the accommodation?
For all of our apartments, arrival is possible from 5:00 p.m. and departure at 12:00 p.m. maximum.



Can I arrive early / leave later? Can I stay at the CASA AMOR swimming pool outside of check-in and check-out times?
Unfortunately, for technical reasons, although we would like to respond favorably, this is not possible.
This time is necessary for cleaning and preparing the accommodation, maintaining the swimming pool, visiting the gardener, etc.



Is there parking nearby?
For CASA AMOR & SPA, a small free public car park is located opposite, it is also possible to park easily on the public road (residential area).
For 2 wheels it is possible to park inside the property (notify us).

For CASA RELAX and CASA FARNIENTE, a large free car park is 120 meters away. It is also equipped with electric charging stations.



Is it possible to cook in the accommodation?
All our accommodations have an equipped kitchen.
CASA AMOR & SPA has a refrigerator with freezer, a hob, a microwave, kettle, Nespresso coffee maker, toaster.
CASA RELAX and CASA FARNIENTE have a large fridge/freezer, hob, kitchen hood, oven, dishwasher, microwave, kettle, Nespresso coffee maker, and toaster.
All accommodations have utensils and crockery adapted to the capacity of the accommodation.



Are animals accepted?
Our animal friends are accepted at CASA RELAX and LA CASA FARNIENTE, you should select the “PET ANIMALS” option.
However, you are asked to respect the following instructions: the animal must not climb on the sofa or on the bed.
As far as CASA AMOR & SPA is concerned, animals are not allowed.